BYD dealers in Thailand being probed by authorities after consumer complaints over unfair discounting


BYD dealers in Thailand being probed by authorities after consumer complaints over unfair discounting

According to a report by Reuters, authorities in Thailand are investigating BYD’s dealers after a consumer complaint over aggressive discounting deemed to be unfair.

In a statement by the office of the Thai prime minster, it was revealed the investigation was triggered after a BYD customer alleged that a sales representative had proclaimed the customer’s car’s price would rise after a discounting campaign ended, but instead the dealership later reduced cut the price further.

“We have called the dealers to come in this week to clarify why they cut prices further and how they plan to find a solution for customers,” said Passakorn Thapmongkol, a senior official at Thailand’s Consumer Protection Board.

BYD dealers in Thailand being probed by authorities after consumer complaints over unfair discounting

Other Thai customers have shared similar complaints on social media, with user Thanasit Chai saying, “the salesperson said that prices would increase after the motor show, but in the end, it was really reduced,” referencing the Bangkok Motor Show in March.

These complaints are likely to continue after Rever Automotive, the sole distributor of BYD vehicles in Thailand, cut prices of the Atto 3 by as much as 340,000 baht (about RM44k) this month to celebrate the launch of BYD’s new production plant in the country.

On July 5, a separate Reuters report revealed Thailand’s Consumer Protection Board has received about 70 complaints since initiating the probe. Thailand Prime minister Srettha Thavisin told BYD CEO Wang Chuanfu, who was present to officiate the plant, to better manage customer expectations about pricing and ensure local buyers were protected. Wang gave assurances that future pricing would be appropriate and affected customers would receive support.

Looking to sell your car? Sell it with Carro.





Source link

Content Disclaimer and Copyright Notice
Content Disclaimer

The content provided on this website is sourced from various RSS feeds and other publicly available sources. We strive to ensure the accuracy and reliability of the information, and we always provide source links to the original content. However, we are not responsible for the content’s accuracy or any changes made to the original sources after the information is aggregated on our site.

Fair Use and Copyright Notice

This website may contain copyrighted material, the use of which has not always been specifically authorized by the copyright owner. We believe this constitutes a “fair use” of any such copyrighted material as provided for in section 107 of the US Copyright Law.

In accordance with Title 17 U.S.C. Section 107, the material on this site is distributed without profit to those who have expressed a prior interest in receiving the included information for research and educational purposes. If you wish to use copyrighted material from this site for purposes of your own that go beyond fair use, you must obtain permission from the copyright owner.

Leave a Reply

Your email address will not be published. Required fields are marked *